Which countries do you ship to?
I ship to all countries except for the European Union, Northern Ireland, Iceland, Liechtenstein, and Norway.
Orders ship from the UK. Customers are responsible for paying any import duties or taxes that may apply to their order.
When are orders shipped?
I normally ship orders at least once a week. If your order contains any pre-order items, it will only ship after all pre-order items have been manufactured and shipped to me. Please check the individual product listing for estimated shipping times for pre-order products.
Please ensure that you enter your address correctly at check out. I am unable to change your shipping address after your order has been sent out.
After they're shipped, orders within the UK may take from three days to a few weeks to arrive.
International orders may take from a week to a few months to arrive.
Do you offer returns/refunds?
All orders are final, and I do not offer returns, refunds, or cancellations.
What should I do if my order arrived incomplete/damaged?
Please email [email protected] with a picture of any damaged products within two days of the package being delivered, and I can replace any missing/damaged products. I do not offer replcements or refunds for products damaged by the user.
Why did my keychain arrive scratched?
Acrylic keychains ship with a clear plastic film on both sides, which you can peel off when it arrives.
If you have any questions, please use the contact page or email [email protected]. Please allow up to three days for a response.